Privacy-safe intake
BomaVie records the problem category, impact, page and release. Household content is not automatically attached.
BOMAVIE SUPPORTHelp without exposing
Help without exposing
your family’s private life.
For product help, open Family → Privacy & Support and send a privacy-safe report. Include what you expected, what happened and the affected page—never passwords, PINs, financial account numbers, children’s work or private family messages.
In-app supportOpen Family → Privacy & Support → Report a problem.
Data exportDownload your permitted BomaVie records from the same center.
Account deletionStart a verified deletion request from the account controls.
What happens after you report a problem
Human review
High-impact reports enter the protected operations queue for investigation and resolution.
Controlled access
Support staff work from pseudonymous service signals and cannot browse private family workspaces.